| How to lodge
a complaint? |
- In case of failure of supply the consumer has
to contact the office of the concerned Assistant Engineer either on Telephone or in
person to lodge a complaint.
- The complaint registers are kept at various
convenient location .The consumer has to lodge a complaint by giving
details like, Name, Location, Consumer No., and Pole No. for easy access to
E & PD employees.
- E & PD does not charge any extra charges for
attending fuse-off-call complaints. If, there is a major fault, the
electric supply of complete area goes off, it may take some longer
duration for restoration of Supply.
- If, there is some anomaly in the energy bill
like Wrong reading, arrears amount shown though the bill is paid , etc.
the consumer may contact to the Billing Section, E & PD & bring the
anomaly to notice of concerned for rectification. In Urban areas Division
office is dealing with the billing complaints and in Rural areas the
Distribution Centre or Subdivision office are dealing the billing
problems. If, there is abnormal delay in settling the complaints lodged
consumer may contact to Higher officers in their office on any working
days.
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