FAQs

2. How to ensure safety?

Consumer should install safety equipments like Earth leakage / overload & short circuit protection (circuit breakers / switches) near point of supply.
Healthy earthing should be installed at your premises.
ISI marked cables and equipments of proper capacity should be used for installation and wiring should be done through only licensed Electrical Contractors.
Always use proper capacity fuse wire in main switches. For rectification of faults in your installations, call licensed electrical contractors only.
For any difficulty related to electricity supply, always contact E & PD authorities at their offices.
Do not connect multiple equipments to a single point out lay to avoid excess loading.
Avoid loose connections and joints. Do not use bare wires for extending supply from one point to other or from one premises to other premises.
It is hazardous and causes accidents.
Do not meddle with live wires / points. It may cost your life.

3. How to lodge the complaint?

In case of failure of supply the consumer has to contact the nearest fuse-off call centre either on Telephone or in person to lodge a complaint.
The complaint registers are kept at various convenient location .The consumer has to lodge a complaint by giving details like, Name,Location, Consumer No., and Pole No. for easy access to E & PD employees.
E & PD does not charge any extra charges for attending fuse-off-call complaints. If, there is a major fault, the electric supply of complete area goes off, it may take some longer duration for restoration of Supply.
If, there is some anomaly in the energy bill like Wrong reading, arrears amount shown though the bill is paid , etc. the consumer may contact to the Billing Section, E & PD & bring the anomaly to notice of concerned for rectification. In Urban areas Division office is dealing with the billing complaints and in Rural areas the Distribution Centre or Subdivision office are dealing the billing problems. If, there is abnormal delay in settling the complaints lodged consumer may contact to Higher officers in their office on any working days.

4. How to increase sanctioned load?

For increasing the sanctioned load the domestic, commercial and industrial (LT) consumers should apply to the concerned Sectional and Sub-divisional incharge. The HT consumers should apply to the Superintending Engineer. After confirming the feasibility, the load is sanctioned and the quotation is issued which includes additional Service Line Charges, Security deposit.

5. What is the procedure of Billing?

After installation the billing section is supplied with data containing Meter details, initial meter reading . As per the predetermined cyclic order the first bill is issued. The bills are issued bimonthly Domestic, non-domestic, industrial, Agricultural consumers. The payment of bills is to be made as per the last due date shown on the bill.